Why is Support Important?
Telepo Support and Maintainance
Support is a service where many companies fail to meet customer expectations; they assume that a silent customer is a happy customer. Telepo experienced support team is well prepared to match the requirements from customers deploying business critical services.
Telepo maintainance concept is simple; we always want our customers to use the latest version of the software to ensure that possible issues are fixed as soon as possible for as many customers as possible. All customers in Telepo maintainance program are entitled to upgrade to new versions, but new features may use new licences that need to be purchased. Telepo support can be reached by mail, phone or via the support web where a knowledgebase and latest product material is available.
Telepo offers 8x5 or 24x7 third line technical and customer support services.
If you are a customer or partner and require support, you may log-in online, send an e-mail to support(a)telepo.com or contact our support center at +46 (0)8 5065 2710.
Telepo Training
Telepo has an extensive training program for Telepo Business Communication Solution (BCS) ensuring that Telepo partners quickly can obtain the competence to deploy, market and support services based on Telepo BCS.
The training program is designed to allow for an incremental learning where an introductory course can be provided for end users and the service provider. This training focuses on services and how to use them from relevant end devices. These trainings can be conducted either at Telepo training facility or at the customer location.
The advanced technical trainings are typically taught at Telepo training facility including
- Launching a service based on Telepo BCS
- Advanced troubleshooting in Telepo BCS for 2nd line support
- Operating a service based on Telepo BCS
The information in the trainings is very comprehensive and allows the participants to start building knowledge about the product. Telepo also offer custom trainings based on customer requests.
Trainings are performed at regular intervals. Please contact sales(at)telepo.com for upcoming dates and prices.
Telepo Certifcation
The training program is complemented with a certification program, giving system engineers the opportunity to document and demonstrate their proficiency in the Telepo Business Communication Solution. Telepo Certified Solution Administrator serves two important purposes. It validates the efficiency of our training programs and it ensures that Telepo partners have sufficient competence to support their customers.
