Enterprise Benefits
Telepo Business Communication Solution offers the enterprise a complete tool fulfilling the complete communication needs. It offers the complete set of traditional PBX functionality combined with modern presence and instant messaging functionality. The platform has been designed with ease of use in mind and focus of a user centric experience regardless of the phone devices used and type of networks they are connected to. The user has a personal single number to which the different communication devices are tied, for example mobile phone, desk phone or PC.
In addition to the user centric services the solution also offers a rich set of group and collaboration functions such as conference services, attendant services, IVR services and call center functionality.
Enterprises and their employees will gain in efficiency and increased customer satisfaction thanks to the integrated presence service. The presence information is tied in to the call routing logic, attendant console, reporting function and voice mail greetings as an example. From now on there is no reason to end up in busy phones or have to be transferred back and forth to get hold of the right person.
The main benefits for the enterprise are the following:
- Full flexibility - Adopt to organizational changes, no investment risks
- Cost control and savings - Reduces capital and operational costs and offers least cost routing of calls, also mobile least cost routing and savings on roaming charges
- Productivity enhancement - Improves communication with customers and between employees
- Control of service - Benefits of hosted service with same level of configuration as for an on premise system
