Technical Support Engineer

Location
Stockholm, Sweden
Working Time
Full Time

Overview

We are experiencing tremendous growth in our installation base year over year. We focus on connecting people; allowing them to focus on collaborating and building relationships via cool technology.

Dstny is the largest European-based cloud communications software provider offering Unified Communications-as-a-Service (UCaaS) and Fixed Mobile Convergence (FMC) platforms to Service Providers throughout Europe, Asia, and Africa.  With market shares exceeding 60%, this business has changed the communications market landscape in the Nordics by enabling the migration from on-premises PBX to mobile-first UCaaS working in partnerships with some of the world’s most forward- thinking Service Providers such as Telia, Tele2, Soluno and Hi3G.

This business offers a flexible, feature rich UCaaS platform that meets and exceeds the communications and collaborations needs of SME, Enterprise, and the mobile market segments. It's purposely built to be quickly and seamlessly deployed by Service Providers anywhere in the world and was designed from the initial inception as a complete end-to-end, multi-tenanted solution with fixed mobile convergence and ease of use as the top priorities.

Dsty is set to launch a brand-new Cloud UCaaS solution with an exciting Service Mediation Gateway, that will enable rapid development and deployment of new add-on applications. 

Dstny is using the Telepo solution that was founded in 2004 in Stockholm, Sweden and in August 2021 was acquired by the larger global organization, Dstny. Now we are looking for innovative ideas, new energy, and new ways of working to continue propelling us forward. Come join us.

We are looking for a passionate support engineer to help us expand our industry-leading communications and collaboration solution. You will have the opportunity to be the bridge between R&D and the customer, working closely with both. 

What you gain from working at Dstny

  • Working with a talented team of dedicated and fun support engineers
  • Can learn new and exciting technologies
  • Flexible work environment
  • Internationally diverse company with good blend of cultures and people
  • Competitive salaries

What are you going to do?

  • Troubleshooting! If you like puzzles and have a need to solve a problem, support is where you want to be.
  • Be a part of External Quality program to support customers trying out new features in development.
  • Develop and improve our ways of working
  • Installation and verification of SW.
  • Testing of SW.
  • Follow the support workflow maintaining frequent contact with the customer:
    • Analyze ticket, 
    • Understand the problem, 
    • Reproduce problem,
    • Find workaround or report to R&D for resolution
    • Verify and deliver the solution

What do you need?

  • A university degree in computer science with 3 years of experience within Telecommunication, either from an operator or a service provider
  • You are good at communication and able to work with customers
  • Previous knowledge of the Telepo platform is a plus
  • Fluent in English. Other languages are a plus
  • Experience working in an agile development environment
  • JIRA competence
  • Good understanding of:
    • Linux
    • VoIP
    • SIP
    • Databases
    • IT infrastructure with firewalls, DNS, NTP, routing, certificates etc.
    • Tools such as WireShark, Putty, SSH

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Telepo offers you

An environment in which growth and development are central and which also opens up a lot of possibilities for you.

A pleasant working atmosphere with the occasional pat on the back… as it should be!

CORE principle

With our CORE principle we distinguish ourselves from other employers:

  • C

    Commitment: we go for it together and strive for a long-term relationship.

  • O

    Ownership: we accept our responsibilities.

  • R

    Respect: every person is different, and we let everyone be themselves.

  • E

    Empowerment: we give you all possible help, support and tools.

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