Technical Writer

Location
Stockholm, Sweden
Working Time
Full Time

Overview

We are experiencing tremendous growth in our installation base year over year. We focus on connecting people; allowing them to focus on collaborating and building relationships via cool technology.

Dstny is the largest European-based cloud communications software provider offering Unified Communications-as-a-Service (UCaaS) and Fixed Mobile Convergence (FMC) platforms to Service Providers throughout Europe, Asia, and Africa.  With market shares exceeding 60%, this business has changed the communications market landscape in the Nordics by enabling the migration from on-premises PBX to mobile-first UCaaS working in partnerships with some of the world’s most forward- thinking Service Providers such as Telia, Tele2, Soluno and Hi3G.

This business offers a flexible, feature rich UCaaS platform that meets and exceeds the communications and collaborations needs of SME, Enterprise, and the mobile market segments. It's purposely built to be quickly and seamlessly deployed by Service Providers anywhere in the world and was designed from the initial inception as a complete end-to-end, multi-tenanted solution with fixed mobile convergence and ease of use as the top priorities.

Dstny is set to launch a brand-new Cloud UCaaS solution with an exciting Service Mediation Gateway, that will enable rapid development and deployment of new add-on applications. 

Dstny is using the Telepo solution that was founded in 2004 in Stockholm, Sweden and in August 2021 was acquired by the larger global organization, Dstny. Now we are looking for innovative ideas, new energy, and new ways of working to continue propelling us forward. Come join us.

We’re searching for an experienced technical writer to join our team and help take our customer-focused services to new heights. You have proven experience as a technical writer in the software development industry. Your ability to evaluate and analyse complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Additionally, the position requires working as a documentation SPoC (Single Point of Contact) towards development teams, product owners, marketing, and support teams. We value that that you are a self-starting individual who enjoys taking responsibility and is constantly on the lookout for improvements in documentation and connected processes.

The technical documentation is written in English.

What you gain from working at Dstny

  • A world-class company with a talented team of dedicated R&D resources
  • Ample opportunities to learn new and exciting technologies
  • Flexible work environment
  • Internationally diverse company with good blend of cultures and people
  • Competitive salary and benefits that you will love

What are you going to do?

  • Work tightly together with development teams and product owners to update the product documentation for new features
  • Enjoy working with SCRUM as a development process
  • Be responsible for documentation reviews and standardization that emphasizes on quality, user friendliness, and engaging content
  • Work in coordination with the release managers to publish and release documentation on schedule
  • Create and deliver periodic localization orders to R&D teams
  • Evaluate current content and develop innovative approaches for future improvements
  • Our product portfolio includes mobile applications, softphones, platform core (backend), and many additional services.
  • Develop comprehensive documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

What do you need?

  • At least 5 years of experience as a technical writer, in the software development and communications industry
  • A good understanding of APIs and API documentation
  • A degree in Computer Science or similar
  • Experience working in an Agile / DevOps set up
  • Proven ability to handle multiple projects simultaneously
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Have a good overview and keep yourself updated with the available frameworks and tools that helps you succeed in your work
  • Added bonus if you have:
    • Experience working with Atlassian Confluence (Server + Cloud) and Scroll K-15t plugins
    • Experience working with Adobe Xd (or similar) to create high-quality graphical content
    • Experience with Git, Docker, and Jenkins
    • Ability to work as a documentation guide towards development teams and provide support in documentation issues
    • Experience with HTML/CSS/JavaScript and/or other programming languages

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Telepo offers you

An environment in which growth and development are central and which also opens up a lot of possibilities for you.

A pleasant working atmosphere with the occasional pat on the back… as it should be!

CORE principle

With our CORE principle we distinguish ourselves from other employers:

  • C

    Commitment: we go for it together and strive for a long-term relationship.

  • O

    Ownership: we accept our responsibilities.

  • R

    Respect: every person is different, and we let everyone be themselves.

  • E

    Empowerment: we give you all possible help, support and tools.

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